Refund policy

We ask that you please read & understand our Return Policy. Please let us know if you have any questions or concerns before purchasing.

Chi Chi Beauty ONLY OFFERS STORE CREDIT FOR RETURNS. We do not refund back to your original method of payment.

Items can be returned within 14 days from the date your items are delivered or picked up in person. Items must be in *original condition within 14 days to receive an exchange or store credit. DISCOUNTED/ SALE ITEMS ARE FINAL SALE.

To be eligible for an exchange or store credit, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@chichiest.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@chichiest.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products).  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.